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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Refund and Returns Policy

1. Introduction

At SiShopping UAE, we value our customers’ satisfaction and want to ensure that you have a pleasant shopping experience. This Refund and Returns Policy outlines our procedures for handling returns, exchanges, refunds, and replacements for products purchased through our website, www.sishoppinguae.com.

2. Eligibility

• To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.
• Returns are generally accepted within [X days] from the date of delivery, subject to certain conditions outlined below.

3. Items Not Eligible for Return

The following items are typically not eligible for return:

• Perishable goods, such as food or flowers.
• Gift cards or promotional items.
• Personalized or customized items.
• Health and personal care items (for hygiene reasons).
• Downloadable software products.
• Any product that is marked as “non-returnable” on the product page.

4. Return Process

To initiate a return, please follow these steps:

1. Contact Customer Support: Reach out to our customer support team via [contact email or phone number] to request a return and provide your order details.

2. Item Inspection: After contacting us, our team will review your request. We may request additional information or photos of the item in question.

3. Approval or Denial: We will notify you of the approval or denial of your return request. If approved, you will receive instructions on how to proceed.

4. Return Shipping: Depending on the nature of the return, you may be responsible for the cost of return shipping. Please follow the provided instructions for sending the item back.

5. Refunds and Replacements

• If your return is approved, we will initiate the refund process. Refunds will be processed within 6 business days  and will be issued to the original payment method, unless you request otherwise.
• In some cases, we may offer replacements for defective or damaged items. Please let us know your preference during the return request.

6. Restocking Fee

In certain cases, a restocking fee may be applied to returns. This fee, if applicable, will be communicated to you during the return approval process.

7. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at:

SiShopping UAE Address: Al Jurf 3, Ajman, UAE Email: admin@sishoppinguae.com

8. Changes to the Policy

SiShopping UAE reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on our website with an updated effective date.

Need help?

Contact us at admin@sishoppinguae.com for questions related to refunds and returns.